FAQ

I am based in the Atlanta metro area and provide telehealth services to clients located in Alabama, Georgia, and Illinois.

All sessions are conducted virtually – there is no in-person office.

Telehealth therapy is a structured, confidential therapeutic process delivered via secure video or phone.

To begin, please email Appointments@JasmineSerene.org.

You will receive a follow-up email with questions and detailed information to help determine whether we are a good fit.

Once your appointment is scheduled, you'll receive instructions to create your client portal and complete all required intake forms and assessments.

I do not offer free consultations.

Instead, I provide a thoughtful email screening process to ensure that moving forward together is the right fit for both of us.

Your first session includes a comprehensive assessment and diagnostic interview.

We'll explore your needs, goals, and background, and begin developing a personalized treatment plan for your journey.

Each session is 53 minutes.

The overall length of therapy varies based on your individual goals and treatment plan.

I work exclusively with adults ages 25 and older.

No, I specialize in individual therapy for adults and do not provide services for couples, adolescents, or children.

Yes, I work with adult individuals of all genders, focusing on each person's unique needs and goals.

Appointments are available Monday through Thursday, from 8:15 AM to 2:30 PM.

After-hours sessions are not typically available, though select service packages may include extended availability.

I am a master's-level clinical counselor and continue to advance my training with a focus on grief and trauma work.

Yes, I am a Licensed Professional Counselor (LPC) in Alabama, Georgia, and Illinois.

No, I am a private-pay provider.

However, you may be able to submit claims to your insurance company for partial reimbursement.

As a solo practice, private pay allows me to provide a higher level of personalized care without the limitations often imposed by insurance companies.

Please cancel or reschedule at least 24 hours in advance using the client portal or direct messaging system.

Late cancellations (less than 24 hours) are charged a $100 fee. No-shows incur the full cost of the session.

Appointment reminders are sent via email and text 48 and 24 hours prior to your session.

Therapy can be challenging at times, especially when addressing deeper issues.

However, with consistency and intention, it becomes a powerful tool for growth, healing, and emotional balance.

It's common – especially early on – to feel emotionally stirred or unsettled after sessions. This is part of the process.

With time, consistency, and focused goals, therapy supports greater stability and clarity.

Just find a comfortable, quiet space where you feel safe and relaxed.

Think of it as creating your own personal therapy environment.

Only if you want to. Comfort is key.

Feel free to settle in however you feel most at ease.

You're welcome to ask questions.

I maintain a warm, open approach while always upholding professional boundaries to ensure a safe and supportive therapeutic environment.

If you anticipate an emotional session and have plans afterward, it might be a wise choice.

It used to be when I had an office.

But now, since we're meeting virtually, you can cozy up in your favorite comfy spot. Settle in, relax, and breathe as you begin your SereneJourney!

Dogs – absolutely. I had my first dog for 17 wonderful years.

Anything related to travel and Christmas brings me joy.

I was raised in Southern California and lived in 7 states.

I am a mother to 6 children.

I am a football wife.